Lieutenant Governor, Manoj Sinha today addressed the public grievances during “LG’s Mulaqaat”- Live Grievance Hearing here at Civil Secretariat.
While interacting with the randomly selected individuals from across the UT, the Lt Governor issued on spot directions to the officials to take proactive measures to resolve people’s grievances.
The Lt Governor observed that public grievances are being addressed promptly through “LG’s Mulaqaat programme”.
He said that responsive governance and consequent accountability in the system have led to manifold increase in citizens’ complaints on JK-IGRAMS.
The Government has taken all possible steps for public outreach and grievance redress efforts, he added.
LG Mulaqaat is playing a pivotal role in improving public policy, delivery of public services and encouraging the constructive participation of common man, the Lt Governor said.
DCs, HoDs & Administrative Secretaries have a constitutional duty and a moral obligation to see that every complaint from the citzens is addressed within a reasonable time frame. Regular performance & compliance audit would be a productive exercise to strengthen accountability structure, he added.
The Lt Governor directed the SSPs of all Districts to explore the possibility of organizing ‘Thana Diwas’, on the lines of Block Diwas to improve efficiency, transparency and accountability in policing.
In today’s LG Mulaqaat program, with the intervention of Lt Governor, an applicant from Kathua namely, Sh Rakesh Kumar will now receive his Old Age pension.
One Munish Badyal from Upper Roop Nagar Jammu projected the issue of non-availability of street lights the area, upon which the Lt Governor directed the Commissioner JMC to take appropriate action on priority.
